At SenioroCare, we know that choosing support for a loved one can bring up lots of questions. Every family’s situation is different, and it’s important to understand how our services work, what we offer, and how we keep things simple for seniors. This FAQ page is here to give you clear, honest answers so you can feel confident and comfortable. We’re always happy to explain things clearly, without pressure. If you need more information, you’re always welcome to call us, we’re here to help. We’re always happy to answer questions by phone.
SenioroCare provides emotional companionship, technology guidance, and everyday assistance for seniors through friendly phone and video calls. We help seniors feel supported, connected, and confident while giving families peace of mind.
No. SenioroCare does not provide medical care, diagnosis, or treatment. We offer non-medical companionship, reminders, technology help, and everyday support to help seniors feel comfortable and supported. For medical concerns, we always encourage families to consult a licensed healthcare professional.
No. SenioroCare does not provide medical care, diagnosis, or treatment. We offer non-medical companionship, reminders, technology help, and everyday support to help seniors feel comfortable and supported.
No. SenioroCare does not replace in-home care or nursing. We focus on companionship, technology help, and everyday support—not medical or physical care.
Companionship calls are friendly, scheduled conversations between the senior and their care partner. Each call is unhurried and personal, focusing on conversation, listening, and connection. Over time, a familiar relationship develops so the senior feels comfortable and cared for.
That’s completely okay. Comfort is very important to us. If a senior doesn’t feel at ease with their care partner, we will gently reassess and arrange a different care partner so the connection feels natural and comfortable.
How often we call depends on the plan you choose. Some families prefer weekly check-ins, while others choose more frequent or even daily calls. We’ll talk through your needs and help you select a plan that feels right for your loved one, and calls can be adjusted over time if needs change.
Yes, video calls are available on certain plans. If a senior is comfortable using video, we can include video conversations along with regular phone calls. If not, all support can be provided through simple phone calls.
Yes. We offer gentle technology guidance to help seniors feel more comfortable using everyday tools like phones, video calls, and simple apps. Everything is explained patiently, step by step, at a pace that works for them, without rushing or pressure.
Yes. We can help seniors with everyday online tasks like understanding forms, reviewing bills, or managing emails. We take things step by step and explain everything clearly so seniors feel confident and not overwhelmed.
Yes. We can provide friendly reminders for medications, appointments, and daily routines as part of our non-medical support. These reminders are gentle check-ins to help seniors stay on track, but they do not replace medical advice or professional care.
If a call is missed, we make a gentle follow-up and reschedule whenever possible. We understand that schedules can change, and we handle missed calls with patience and care.
Yes. If you would like, we can share general updates with a designated family member. These updates focus on how things are going overall and help you feel connected, while always respecting the senior’s privacy.
We work gently and patiently with seniors who have memory issues. Calls are calm, familiar, and supportive, and we adapt our approach to what feels comfortable for them. Our services are non-medical, so families should continue to rely on healthcare professionals for medical care and guidance.
No. Seniors do not need a smartphone or computer to use SenioroCare. Most of our support happens through simple phone calls. If a senior has and wants to use a smartphone, tablet, or computer, we can include that as part of the service, but it’s never required.
Yes. SenioroCare provides services to seniors and families across both the United States and Canada. Our support is delivered remotely through phone and video calls, making it easy to stay connected no matter where your loved one lives.
Our team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET). We serve families across all U.S. time zones and schedule calls at times that are convenient for the senior.
Our regular office hours are Monday through Friday. Weekend support may be available for scheduled calls depending on the plan and specific needs. If weekend support is important for your loved one, we’re happy to discuss options during your call with us.
We respect privacy and take confidentiality seriously. Personal information is used only to provide our services and communicate with families. Access to information is limited to authorized team members, and we follow careful practices to keep data secure and protected.
Billing is simple and straightforward. Plans are billed monthly or annually, depending on what you choose. Payments are processed securely, and you can make changes to your plan or billing preferences by contacting our team at any time.
Yes. Monthly plans can be canceled at any time. Annual plans are billed upfront for the year, but if your situation changes, please contact us and we’ll review available options with you.
Refunds depend on the type of plan and the timing of the request. Monthly plans are billed month to month, and any unused time after cancellation is not refundable. Annual plans are reviewed on a case-by-case basis. If you have concerns, we encourage you to contact us so we can discuss your situation openly and fairly.
Yes. Plans can be upgraded or downgraded as needs change. We understand that support needs may evolve over time, and our team is happy to help adjust the plan so it continues to fit your loved one’s situation.
We don’t offer trial sessions, but there’s no long-term commitment with our monthly plans. We encourage families to start with a plan that feels comfortable and make adjustments as needed after getting started.
In most cases, services can begin within a few days after you contact us and complete the enrollment process. We take a little time to understand your needs and match the senior with the right care partner so the experience feels comfortable and personal from the start.
The easiest way to get started is to give us a call. We’ll take the time to learn about your needs, answer your questions, and help you choose a plan that feels right for you or your loved one.
Every family’s situation is different. If you’d like to talk through your needs or get help choosing a plan, we’re happy to help.
No pressure. No commitment.
